Tag Archives: effective

Why Positive Customer Experiences Hinge on Employee Engagement

Most business leaders will tell you that customers and their experiences are the most important part of business. They also acknowledge that employee engagement is pivotal to the success of their business. After all, employees are the ones who will help form a first impression of your brand- and if they are feeling demotivated it is likely that they will not delivery during the first interaction.

An article on the Entrepreneur website lists four ways leaders can ensure employees are primed to deliver first-rate customer experience:

  1. Shorten Feedback Loops
    It’s become the norm to only give employees feedback twice a year. However, the half-a year gap in between gives employees the impression that feedback is being provided only because leaders are being obliged to. As evidence for shortening the feedback loops, Forbes notes that 43% of highly engaged employees get feedback at least once a week, compared to 18% of employees with low engagement.
  2. Tap into Your Employees’ Customer Insights
    It is widely known that high employee engagement mutually benefits the company and its staff. This is particularly apparent by simply sitting down with employees and asking for their thoughts and ideas, based on their front-line customer experience. in doing so, they will be more appreciative of you taking the time to heat, discuss and consider what they say, while you will come away with some crucial customer insights.
  3. Adopt a Personal Approach
    There are a few ways to let your employees know that you appreciate all that they do for the business- however, it should go further than the standard note. In the digital age, everything seems to be done via email including “well dones” and “thank yous”. While any appreciative comment should be recognized, delivering it in handwritten form makes it a little more personal.
  4. Communicate Your Goals
    More than one in ten employees are disengaged at work, according to statistics. The reasons behind their disengagement at work might be more straightforward than you would think. Perhaps they feel they are not able to work to their full potential because they are not being included in essential project plans and goals.

Read the full article here.

Improving the Enagement of Millennial Employees

This year the US Census Bureau predicts Millennials will outnumber Baby Boomers and members of Generation X. With the expected changes more and more businesses are adapting their strategies and operations to meet the needs of this demographic. A recent article on business.com offered some suggestions for how business leaders can engage Millennial workers, while ensuring future success for their company.

  1. Define Responsibilities and Expectations
    Being clear about your expectations from the very beginning helps to ensure that you are giving the employer/employee relationship the best possible start. From the moment they first read the job description, candidates should be aware of what their responsibilities are. As time goes on, keeping them up to date with individual and company goals will help them understand what they should be doing and how they can help the company move forward.
  2. Promote Collaboration (Not Competition!)
    Modern workforces are more about working together and less about competing with other colleagues. An intelligence Group study found that 88% of Millennials prefer to work in an environment that’s based on collaboration rather than competition. We’re all working towards the same goal, so why not work toward those goals together, faster.
  3. Think Beyond Traditional Management
    Managers used to be like supervisors, overseeing teams and ensuring that everyone performed their roles correctly. Nowadays, younger workers want their managers to be more supportive and involved, acting much like a coach or mentor. Taking this approach makes employees feel more cares for, and makes them feel like their boss wants them to perform at their personal best. This approach can often create deeper bonds and improves performance.
  4. Be Flexible
    Flexibility is key for the Generation Y workforce. Businesses should do their best to facilitate more of a work/life balance, such as offering flexible hours and telecommuting opportunities. As well as allowing your employees to have a life outside of work, which makes them more productive in the workplace, it helps foster a trusting relationship between staff and bosses. If you respect and appreciate them (and their time), they are more likely to offer the same in return.

Read the full article here

Microsoft to Launch Clutter to Office 365 Users

Clutter, a new feature from Microsoft, is set to become a default feature to all users of Office 365. The new feature will help clear out mailboxes, according to a Microsoft Blog post. Clutter uses machine learning to sort what’s important and what’s not. Often too much time is spent sorting through your inbox determining what’s important and what’s clutter. That’s where the Clutter tool steps in.

Clutter was introduced at the end of 2014 as a way for email user to manage their accounts and move less urgent emails away from their increasingly overrun mailboxes. The service transfers more than one million emails each day, and can save users on average, 82 minutes per month!

As of June this tool with automatically be switched on by default for Office 365 accounts. There will also be some other upgrade, including new administrative controls and improvements to how Clutter and the user interact with one another.

Users will be able to turn Clutter off as well as report any issues they may be experiencing. This will expand personalization controls that were introduced recently, allowing administrators to create a reply-to address for Clutter notifications.

The user experience will be improved by replacing any existing inbox notifications with alerts to be delivered when a new type of email gets moved to Clutter; users should  not receive more than one alert per day. Once a week, users will receive a summary notification describing any actions Clutter has performed.

What a great tool for those who have difficulty managing their inbox. This new tool will help communicators save time and be more effective in the workplace.

read the full article here.